Every video you export and upload, should have a minimum resolution of 1920x1080 with a frame rate of either 24 or 30 fps and include an audio track. The video bitrate should be about 3,500 to 5,000 kbits/second. Videos should not be greater than 5GB in size and we recommend using .mp4 when exporting your files. The ideal video compression format should be H.264 with the audio codec being AAC-LC.
- Video not uploaded To successfully complete the upload process, make sure you click "Submit" once file upload is at 100%.
- Weak internet connection If you have a weak internet connection, try switching to a different web browser, preferably Google Chrome or Firefox. If problem still persists, you might have to talk to your internet sevice provider about it.